Comments on: WTF moment of the week… http://www.ericabaker.com/2006/05/17/wtf-moment-of-the-week/ I must not tell lies. Sat, 24 Dec 2011 08:57:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tom Jones http://www.ericabaker.com/2006/05/17/wtf-moment-of-the-week/comment-page-1/#comment-34 Tom Jones Fri, 02 Jun 2006 23:47:00 +0000 http://blog.ericabaker.com/?p=57#comment-34 I understand what's going on. mUp in the remote climes of Cincinnasty, Cingular and Cincinnati Bell Wireless had s sharing agreement of sorts - if you're in a Cingular area, the Cingular towers picks up and connects the call. Tehy had ownership and financial aggremments. In Feb of 06, Cincinnati Bell bought out the rest of the 20% ownership that Cingular had in Cincinnati Bell Wireless - $83 million. Here's a quote from the release: <br/><br/>"Cincinnati Bell Wireless customers will continue to receive the same high-quality service and will not be impacted by the transaction."<br/><br/> - Then, WITHOUT TELLING ANYBODY, Cingular disconnects its service from the Cincinnati Bell Wireless. Shut down 40 towers in the Cincinnati Area. I lose all my services, and had no idea why. Trips to the Phone Centers - folks at the centers weren't told. The customer service repds weren't told. Then the stories get good. I found out from ther child of a CBW employee. I start calling. No internal memos, but a $25 credit on the bill. A CBW CSR tells me today - oh, it was in the paper (not). It was not, and never was. No release on the website, but I talk my way into another $50 off my phones bill.<br/><br/>The Cingular towers carried ONLY 2% of the total traffic for CBW - but I think that's a lot. 18,000 customer affected, but no letter to cusomters, no news release, no FCC filing, no SEC notice. I was told by the CBW reps to go get Cingular service.<br/><br/>Again, and I quote from http://www.cincinnatibell.com/corporate/news/news.asp?page=20060217.asp<br/><br/>"Cincinnati Bell Wireless customers will continue to receive the same high-quality service and will not be impacted by the transaction."<br/><br/>I share your pain. My three phones are still under warrenty, and I need to go buy a new service. I understand what’s going on. mUp in the remote climes of Cincinnasty, Cingular and Cincinnati Bell Wireless had s sharing agreement of sorts – if you’re in a Cingular area, the Cingular towers picks up and connects the call. Tehy had ownership and financial aggremments. In Feb of 06, Cincinnati Bell bought out the rest of the 20% ownership that Cingular had in Cincinnati Bell Wireless – $83 million. Here’s a quote from the release:

“Cincinnati Bell Wireless customers will continue to receive the same high-quality service and will not be impacted by the transaction.”

– Then, WITHOUT TELLING ANYBODY, Cingular disconnects its service from the Cincinnati Bell Wireless. Shut down 40 towers in the Cincinnati Area. I lose all my services, and had no idea why. Trips to the Phone Centers – folks at the centers weren’t told. The customer service repds weren’t told. Then the stories get good. I found out from ther child of a CBW employee. I start calling. No internal memos, but a $25 credit on the bill. A CBW CSR tells me today – oh, it was in the paper (not). It was not, and never was. No release on the website, but I talk my way into another $50 off my phones bill.

The Cingular towers carried ONLY 2% of the total traffic for CBW – but I think that’s a lot. 18,000 customer affected, but no letter to cusomters, no news release, no FCC filing, no SEC notice. I was told by the CBW reps to go get Cingular service.

Again, and I quote from http://www.cincinnatibell.com/corporate/news/news.asp?page=20060217.asp

“Cincinnati Bell Wireless customers will continue to receive the same high-quality service and will not be impacted by the transaction.”

I share your pain. My three phones are still under warrenty, and I need to go buy a new service.

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