Here’s your XBox Live harassment Microsoft, now what?

Reminder: This post, like all the others on this blog, is written by me, at home. Consequently, the words and views stated here are not those of my employer.

Yes, girls play video games too. Black ones even.

My XBL Avatar

This post has been updated! Make sure you read until the end for the update.

Up until tonight, I had never been called a spook.

That memorable milestone happened while playing a game of Halo, courtesy of one JBlues2k.

My younger brother and I were playing Halo 3 together and I was enduring the typical “a female playing Halo must be fat/ugly/lesbian” litany when JBlues2k decided that I “sounded black.” I planned on ignoring that bait but my brother instantly responded “So what if she is?”

…Aaaand we were off. JBlues2k wasn’t alone in his show of hatred. Not to be outdone, our other teammate, x HEADSHOT 82 x, joined in. I won’t give the blow by blow but there was plenty of racism to be had. Not limiting themselves to “spook” our teammates ran the full I-hate-black-people gamut with “monkey” “cotton picker” and “pubic hair*” thrown around. They also started calling me “Kizzy” for good measure.

When the game finally completed, not content to go on to another game to harass someone else, JBlues2k decided he needed to send me a message to drive the point home. Have a listen:

Lovely, innit?

Of course I did the needful and filed a complaint against the 2 players with XBL. For once, I’m going to keep track of what happens

Kizzy...how clever.

Kizzy...how clever.

to this complaint (you’d be surprised how often I make them because of racist remarks). Normally, I file the complaint and assume that nothing is going to come of it. This time I want to see what Microsoft is going to do.

See, this week I learned that Microsoft has a policy to suspend any player for stating their sexual preference on Live. That seemed ridiculous to me, what with all the other crap that gets said on Live (full disclosure, I play in the Underground zone because I curse like a sailor while I’m playing). However, in the process of reiterating this policy to the Consumerist, they also said this:

“Harassment of any kind is not condoned and is taken very seriously; we strongly encourage Xbox Live members to immediately report inappropriate behavior through the compliant tools in the service so that it can be investigated and the appropriate action taken.”

Well, Microsoft, here’s a report of harassment, now what?

*Pubic hair bit throw you off? Yeah apparently God hates me so he put pubic hair on my head.

Update! Stepto, he who leads the brave souls that wield the banhammer on Xbox Live, made sure these guys got handled. A 2 week suspension was their fate and if they keep up the behavior after their timeout, a permaban awaits. Read the comments for more information. Thanks for keeping XBL a fun place to play Stepto.

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  • I'm glad you documented your encounter. I'm guessing that is partly what has to happen. I'm also glad to have found your blog (and Twitter).

    Yay #blck fam!
  • hm...whers´s my comment?
  • you did the right thing! like i said on my tweet...
    greetings from germany!
  • Damian7132
    I am glad Stepto took care of this i am actually glad that MS has a Policy team we can communicate with i really dont know of any company that you can talk to the people in charge. Stepto ( head of the policy team) and bootblack ( Second in charge) have helped me and quite a few others to get results in banning losers and scumbags.
  • Lazarus 22nd
    It's good that you complained, I hear this stuff being thrown around a lot on CoD4 and its basically instant Mute->Avoid->Complain, I hate hearing stuff like that and it's a shame people are still so ignorant in the world. :( Personally i hope there is a 3 strike system, I hope these people do end up getting a permaban, but as I avoid them I never find out. :)
  • I went in and double checked that this was taken care of. There's no way to tell on your end, but both players have recieved a 2 week Xbox LIVE suspension.
  • Hey thanks for the update Señor Banhammer. :)

    When does this suspension go into effect? I ask because according to http://www.bungie.net/Stats/Halo3/Default.aspx?... it hasn't happened yet (Last Played 3/2/2009).

    Hate speech only garners a 2 week suspension? So in 2 weeks those guys can come back with even more of the same kinds of harassment? That seems kind of...well...weak to me. A 2-week suspension is like the equivalent of a "Now now boys, play nice," when they've demonstrated they don't understand that concept.

    Do you guys have a sort of 3 strikes, you're out policy?
  • Yes, further violations of the Terms of Use carry increasing punishments. Should they not learn from the lesson a permaban is usually my next step. :>

    S.
  • I wouldn't hold my breath. I don't play Xbox Live because of that. I've sent MS at least 30 user names and 5 years later they're all still active. One guy I filed a complaint against 4 times in 3 mos. and nothing ever happened.
  • digamma
    Yeah, after my very first night playing XBox Live I remember remarking to a friend "I wouldn't let my kid on there. All you hear is f!@#ot this and n!@#$r that." I was once in a game where a guy had this song playing on a loop so no one else could talk.
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